Console Log Error message: factory.snPresence >>> server error

Steps to Reproduce

  1. Log onto Geneva instance 
  2. Stay on home page 
  3. Open connect chat in new tab 
  4. Open browser console 
  5. System logs the error message in the below format every 60 seconds based on the polling interval  
    factory.snPresence >>> server error @ Tue May 10 2016 21:01:17 GMT-0400 (EDT)


This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB677366

Seen In

Geneva Patch 5
Geneva Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:33:50