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Description

Using 'TimeAgo' user preference results in incorrect displayed date and time in the Australia/Sydney timezone:
- Fuji: adds 5 hours to time for yesterday
- Geneva: displays '2 days ago' as '3 days ago'

Steps to Reproduce

 

On a Fuji instance:

  1. Set the timezone to Australia/Sydney. (You may need to add the Australia/Sydney choice using Configure Choices on a sys_user record's Timezone context menu.)
  2. Navigate to Incident > All.
  3. Open any incident.
  4. Change the Opened date to yesterday.
  5. Click the settings icon  in the upper right corner.
  6. On the General pane, change Change/Time to Time Ago.
    Note that the time displayed is 5 hours ahead.

On a Geneva instance:

  1. Set the timezone to Australia/Sydney. (You may need to add the Australia/Sydney choice using Configure Choices on a sys_user record's Timezone context menu.)
  2. Navigate to Incident > All.
  3. Open any incident.
  4. Change the Opened date to 2 days ago.
  5. Click the settings icon  in the upper right corner.
  6. On the General pane, change Change/Time to Time Ago.
    Note that the time displayed is 3 days ago instead of 2.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix to this issue.

See also:

PRB623943: Setting "Time Ago" in related list does not display correct time


Related Problem: PRB652761

Seen In

Fuji Patch 12 Hot Fix 1
Fuji Patch 8 Hot Fix 2
Geneva Patch 6
Helsinki

Fixed In

Fuji Patch 12
Geneva Patch 4
Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-06-15 13:41:11
Published:2016-05-27