When attempting to access catalog items via the reference icon (i) on the Catalog Client Script form, an error message appears

Steps to Reproduce


  1. Navigate to Service Catalog > Catalog Policies > Catalog Client Scripts.
  2. Filter the records to display type "onChange" and click Run.
  3. Open a record attached to a catalog item (for example: Show Delegate Roles).
  4. On the Catalog item field, click on the (i) reference icon.

Result: The following error message is displayed on the GUI:

onSubmit script error: TypeError: GlideEditor.get(...) is undefined:
function onSubmit() {
var functionName = g_form.getValue("type");
if (functionName == "")
return true;

return validateFunctionDeclaration("script", functionName);


If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. Otherwise, try one of these workarounds:

  1. Modify the sys_popup view of those referenced records (in the case of the steps to reproduce this would be a record producer) and remove the Script editor.
    1. Right-click on the form header of that Catalog Item/Record producer and select Configure > Form Layout.
    2. In the View name drop-down, select Sys_popup.
    3. Move the Script field from the Selected list to the Available list and click Save.

  2. Set the glide.ui.clickthrough.popup property to true. This will bring back the referenced record in a popup window.

Related Problem: PRB673036

Seen In

Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Helsinki Patch 2

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-10-30 09:26:46