Performance Analytics dashboards display 'The reference to entity' error when users select a value with an "&" (ampersand) in the name from the breakdown element dropdown.

Steps to Reproduce

  1. Change the Value of the incident priority High choice from 2 to R&D (no spaces surrounding the ampersand).
  2. Add breakdown source incident.priority to a breakdown dashboard.
  3. Navigate to the dashboard and select the high priority (with value R&D).


In choice lists used in breakdown dashboards, use a space surrounding the ampersand. For example, use "R & D" instead of "R&D."

To reset the dashboard to its normal use, remove the user preference "com.snc.pa.ui.preferences_dashboards" for the user that encountered the error and reset the cache (navigate to cache.do).

Related Problem: PRB677641

Seen In

Geneva Patch 5
Geneva Patch 6 Hot Fix 2

Fixed In

Geneva Patch 8
Helsinki Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-04-05 15:00:18