Watch list macro (macro_watch_list) does not transfer the selected users to the incident from the Create Incident record producer.

Steps to Reproduce

  1. In a Geneva instance, navigate to Service Catalog > Catalog Definitions > Record Producers.
  2. Click Create Incident.
  3. Scroll to Variables or click the Variables tab and click New.
  4. For Type, choose Macro with Label.
  5. Set the Order value to 200.
  6. Under Type Specifications, choose macro_watch_list for the Macro.
  7. Provide text for the required Question and Name fields.
  8. Click Submit.
  9. Click Try It.
  10. In the Variable section you created, click the user icon and add two users, for example, Abel Tuter and Beth Anglin.
  11. Click Submit.

Note that no names appear in the Watch List.


No workaround is available for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. To receive notifications when more information is available about this issue, subscribe to this known error article by clicking the Subscribe button at the top of the article.

Related Problem: PRB655856

Seen In

Eureka Patch 11 Hot Fix 2
Fuji Patch 9 Hot Fix 1
Geneva Patch 0 Hot Fix 1
Geneva Patch 1
Geneva Patch 1 Hot Fix 6
Geneva Patch 3
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 6

Fixed In

Geneva Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-12-16 16:09:18