When the property glide.authenticate.sso.redirect.idp is set, or if an Identity Provider (IDP) has the default option set, routes the user to the external login page instead of the local login page.

Note that the issue:

  • Does not occur on desktop browsers
  • Only occurs on mobile browsers occurs when the system property glide.authenticate.sso.redirect.idp is set or a default IDP is set
  • Occurs on Google Chrome and/or Safari


Steps to Reproduce

Using a mobile browser, go to an instance with Multi SSO enabled.

You are redirected to the external login page that is set in glide.authenticate.sso.redirect.idp, or to the default IDP if property is not set. This defeats the purpose of


As a workaround use the following link: <instance>/

Related Problem: PRB673978

Seen In

Fuji Patch 11
Helsinki Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:33:56