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Description

In UI16, personalized list layout may get overwritten by other users' preferences with same roles. A personalized list layout is sometimes overwritten by other users' layouts if the users have personalized the regular table list view and the same table as a related list.
This problem is more likely to occur if the ITIL User also has customized their list layouts.

Steps to Reproduce

  1. Log in to an instance as an administrator.
  2. Navigate to User Administration > Users.
  3. Open a user record.
  4. Reset the user's password (so that you can log in as this user).
  5. Remove the user's itil roles and add the security_admin and teamdev_code_reviewer roles.
    This sets the user's roles so they match the system administrator roles.
  6. Open the Incident list by navigating to Incidents > All.
  7. Personalize the columns in the Incident list.
  8. Log in as the user from step 3.
  9. Open the Incident list by navigating to Incidents > All.
    Note that the list has the same layout set in step 7.

 

Previous use cases:

 

- OOB Geneva Patch 1 HF 5 using Chrome

  1. An ESS user (for example, demo user Abel Tuter) logs in and personalizes an incident list (for example, by adding more columns to it).

  2. Another ESS user (for example, demo user Joe Employee) logs in and personalizes an incident list (for example, by moving one column up or down).

  3. When Abel Tuter logs in again and navigates to the incident list, the layout is the same as Joe's layout.

 

- Geneva UI16 using Internet Explorer

  1. Using any version of Internet Explorer, log in to a Geneva instance.

  2. Impersonate ITIL user Beth Anglin.

  3. Go to the problem.list table and personalize the list layout by clicking the table's gear icon and changing some items to be different from the default layout.

  4. Go to the incident.list table and open any incident.

  5. Configure the layout and add a Problem related list. Modify this list layout by clicking the related list table's gear icon and changing some values from the default layout.

  6. Log out.

  7. Log in as any other active ITIL User.

  8. Navigate to the Problem list.

    Note that either the gear icon displays a dot that shows that the list is personalized but the list is not customized or the ITIL user's layout has been overwritten by Beth Anglin's layout.

 

Workaround

This problem was fixed in Helsinki.

As a workaround on unsupported earlier releases, try personalizing the list layout again, removing one column, and adding it again, in order to force a refresh.

Clearing the instance cache, when possible (/cache.do), can also refresh to the original layout.


Related Problem: PRB650566

Seen In

Eureka Patch 13 Hot Fix 2
Fuji Patch 10
Fuji Patch 11
Fuji Patch 12 Hot Fix 1
Fuji Patch 7 Hot Fix 5
Fuji Patch 8
Fuji Patch 8 Hot Fix 1
Geneva Patch 0 Hot Fix 1
Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 1 Hot Fix 6
Geneva Patch 1 Hot Fix 7
Geneva Patch 1 Hot Fix 8
Geneva Patch 3
Geneva Patch 3 Hot Fix 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 3 Hot Fix 9
Geneva Patch 5
Geneva Patch 8 Hot Fix 1

Fixed In

Geneva Patch 4
Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-04-10 08:42:08
Published:2018-04-10