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Description

In Express, when a 'Run after Approval' is used for Request, Requested Item, or KB Submissions table, the rule does not run if there is a condition in the second rule.

Steps to Reproduce

  1. Log in to an Express instance as an administrator.
  2. Create two approval rules, both with conditions, for the Request or Requested Item table.
  3. Run one rule after the other.
  4. Create a request ordering a service catalog item.
  5. After the 1st rule is run, approve the request.
    Note that the 2nd rule never runs.
  6. Remove the condition from the 2nd rule.
  7. Create a request again.
    Note that the 2nd rule does run.

Workaround

In Geneva, the only workaround when a second rule is required on the affected tables is to remove the conditions from he second rule.


Related Problem: PRB651383

Seen In

Fuji Patch 10

Fixed In

Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-06-06 20:49:50
Published:2016-04-29