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Cannot disable theme picker in UI16 - Known Error
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KB0584325

Cannot disable theme picker in UI16


1451 Views Last updated : Oct 17, 2023 public Copy Permalink
KB Summary by Now Assist

Description

The process to disable the theme picker (described in the product documentation at https://docs.servicenow.com/administer/navigation_and_ui/task/t_EnableTheThemePicker.html) does not work in UI16, although it does work in UI15 and UI11. The two UI macros of ui_theme_changer exist because one is for UI15 and the other is for UI11; however, they are not used in UI16.

Steps to Reproduce

 

  1. In an instance running UI16, navigate to System UI > UI Macros.

  2. Find and select the ui_theme_changer UI macro.

  3. Deselect the Active field and click Update.

    Despite this setting, the theme picker is still active.

Workaround

To prevent users from changing their themes:

  1. Access all the themes available for UI16 (Concourse) by going to http://<instance name>/sys_ui_theme_list.do?sysparm_query=device%3Dconcourse.

  2. Set all of the themes to active = false.


Related Problem: PRB658866

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