The process to disable the theme picker (described in the product documentation at https://docs.servicenow.com/administer/navigation_and_ui/task/t_EnableTheThemePicker.html) does not work in UI16, although it does work in UI15 and UI11. The two UI macros of ui_theme_changer exist because one is for UI15 and the other is for UI11; however, they are not used in UI16.

Steps to Reproduce


  1. In an instance running UI16, navigate to System UI > UI Macros.

  2. Find and select the ui_theme_changer UI macro.

  3. Deselect the Active field and click Update.

    Despite this setting, the theme picker is still active.


To prevent users from changing their themes:

  1. Access all the themes available for UI16 (Concourse) by going to http://<instance name>/sys_ui_theme_list.do?sysparm_query=device%3Dconcourse.

  2. Set all of the themes to active = false.

Related Problem: PRB658866

Seen In

Fuji Patch 10
Geneva Patch 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 5
Helsinki Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-31 02:08:04