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Description

After adding the "Activities (filtered)" formatter in a Sys_popup view on a table, it does not appear in the reference popup preview. This formatter was displayed in earlier pre-UI16 versions.

Steps to Reproduce

  1. Customize the Incident popup view layout by going to the URL <your instance name>.service-now.com/incident.do?sysparm_view=sys_popup.

  2. Add the Activities (filtered) formatter to the Sys_popup view.

    1. Navigate to Configure > Form Layout.
    2. Scroll down in the slushbucket and add the Activities (filtered) formatter to the form.
    3. Click Save.
  3. Add a name in the required Caller field and click Save in the Incident popup view window.

  4. Go to an Incident list.

  5. Hover over the reference icon (reference icon) of any incident record in the list.

    Note that the Activity feed is omitted from the popup view.

 

 

Workaround

This is expected behavior: the UI16 design features a new activity stream.


Related Problem: PRB664297

Seen In

Eureka Patch 11 Hot Fix 2
Geneva Patch 3
Geneva Patch 8 Hot Fix 1
Helsinki Patch 4
Helsinki Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-10-09 03:53:15
Published:2016-04-20