Description
After adding the "Activities (filtered)" formatter in a Sys_popup view on a table, it does not appear in the reference popup preview. This formatter was displayed in earlier pre-UI16 versions.
Steps to Reproduce
-
Customize the Incident popup view layout by going to the URL <your instance name>.service-now.com/incident.do?sysparm_view=sys_popup.
-
Add the Activities (filtered) formatter to the Sys_popup view.
- Navigate to Configure > Form Layout.
- Scroll down in the slushbucket and add the Activities (filtered) formatter to the form.
- Click Save.
-
Add a name in the required Caller field and click Save in the Incident popup view window.
-
Go to an Incident list.
-
Hover over the reference icon (
) of any incident record in the list.
Note that the Activity feed is omitted from the popup view.
Workaround
This is expected behavior: the UI16 design features a new activity stream.
Related Problem: PRB664297