When pressing the '>' on a reference field to see a preview of the record, the wrong record appears.
The issue was reproduced using several different reference fields in the platform, including the "Approval for" field on the sysapproval_approver form.

Steps to Reproduce

  1. Log in to the Mobile UI.
  2. Navigate to the incident list.
  3. Select an incident that contains a value in the Caller field.
  4. Note the user name in the Caller field.
  5. Click on the arrow on the right side of the Caller field.
    Note that a preview of a different user is visible.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix.

Related Problem: PRB650631

Seen In

Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Fuji Patch 3
Fuji Patch 8
Fuji Patch 8 Hot Fix 1
Fuji Patch 9 Hot Fix 1

Fixed In

Fuji Patch 11
Geneva Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-08-08 15:47:00