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Resolve Incident button does not mark incident as resolved - Known Error
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  • Resolve Incident button does not mark incident as resolved
KB0584040

Resolve Incident button does not mark incident as resolved


1574 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

The Resolve Incident button does not mark incident as resolved.

Steps to Reproduce

  1. Log in as a user without any roles.
  2. Create an incident.
  3. Click Resolve Incident.
  4. Fill in the mandatory Additional Comments field.
  5. Click Save.
    Note that the incident is not resolved. You need to click Resolve Incident instead of Save in step 5.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB668812

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