114 views

Description

Upgrading an instance overwrites any customizations of demo Survey Questions. Upgrade history logs do not show that the questions have been updated and changes cannot be reverted. All of the demo data is restored.

Steps to Reproduce

  1. Enable the Survey Management plugin and load demo data.
  2. Customize the Survey Questions for the Service Desk Satisfaction Survey. For example:
    • Change type of a question
    • Change wording of a question
    • Change choice options of a question
    • Change order of a question
  3. Upgrade the instance. 
    Note that the demo data appears to have been restored.
  4. Check Upgrade history.
    There is no indication that any records in asmt_metric changed.

Workaround

If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix.


Related Problem: PRB655882

Seen In

Eureka Patch 11 Hot Fix 2
Fuji Patch 10
Fuji Patch 13 Hot Fix 1
Fuji Patch 8
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 5

Fixed In

Geneva Patch 6
Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-09-02 13:43:27
Published:2016-04-14