Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
List-context UI Actions appearing in a related list cause the pagination of embedded lists on the form when it reloads to be set to that of the related list. - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • List-context UI Actions appearing in a related list cause the pagination of embedded lists on the form when it reloads to be set to that of the related list.
KB0565481

List-context UI Actions appearing in a related list cause the pagination of embedded lists on the form when it reloads to be set to that of the related list.


2074 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Related lists appear at the bottom of a form, and embedded lists appear within a form. If you right-click a record appearing in a related list and click a UI Action in the menu, when the form reloads, the current page in the pagination of the embedded list is set to that of the related list.

See the attached video for an example : PRB668935.mp4

Steps to Reproduce

  1. In a Geneva instance with demo data, navigate to User Administration > Groups.
  2. Right-click the form header and choose Show > 10 rows per page.
  3. Open the Database group
  4. In the related list, click the Edit button.
  5. Add a large number of roles to the group (try about 100) and click Save.
  6. In the Group Members related list, click Edit.
  7. Add a large number of group members to the group (try about 50) and click Save.
  8. Right-click the form header and choose Configure > Related Lists.
  9. Remove the Group Members related list and click Save.
  10. Right-click the form header and choose Configure > Form Layout.
  11. Add Group Members as an embedded list and click Save.
  12. In the Roles related list, right-click the list header and choose Configure > UI Actions.
  13. Click New.
  14. Create the UI Action with the following settings below and then click Submit.
    • Name: Test for PRB668935
    • Group Role [sys_group_has_role]
    • List context menu: ticked
    • Script: current.save();
  15. Navigate to User Administration > Groups.
  16. Open the Database group.
  17. In the Roles related list, click the Next page button a few times so it shows records 41 - 50.
  18. Right-click one of the records in the list and click the UI Action created in step 14.

Expected behavior
The entire form reloads. The embedded list shows records 1 to 20. The related list shows records 41 to 50.

Actual behavior
The entire form reloads. The embedded list shows records 41 to 50. The related list shows records 41 to 50.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. To receive notifications when more information is available about this issue, subscribe to this known error article by clicking the  Subscribe button at the top of the article.


Related Problem: PRB668935

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • PRB668935.mp4

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.