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Description

When there is more than one approver on a request item, the price on the request is set to zero.

Steps to Reproduce

  1. Open the Service Catalog Item Request workflow.
  2. Delete the Dept. Head Approval activity.
  3. In CIO Approval Approval, add another user.
  4. Attach workflow to Sales Laptop.
  5. After request approval, note price in request record (1,100).
  6. Approve one of the users in RITM.
    The other user is set to no longer required. Note that in the request record, the price is 0.

Workaround

In the script include CatalogPriceInclusionChecker, change line 10 from:

var states = ["requested", "approved", "not requested"];

to 

var states = ["requested", "approved", "not requested", "not_required"];


Related Problem: PRB666647

Seen In

Geneva Patch 4
Helsinki Patch 1

Fixed In

Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-03-20 10:08:36
Published:2016-04-07