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Description

If a filter condition builder on a Task table includes the field Task Type <task>.<sys_class_name> in an AND or OR condition, the search functionality for individual columns becomes inactive, and the Task Type field becomes read-only.

The field in question is of composite system class name type:
<task>.<sys_class_name>
/sys_dictionary.do?sys_id=4a5712530f003100836f7f5ce1050e2b

Steps to Reproduce

 

  1. Log in to a demo OOB instance.

  2. Open a list filtered as follows:

    /task_list.do?sysparm_query=active%3Dtrue%5Estate!%3D6%5EORsys_class_name%3Dvtb_task

    Note that the magnifying glass icon next to the personalize list (gear) icon is disabled and the Task Type column is read-only.

     

    Search icon not visible

  3. Modify the filter as follows

    /task_list.do?sysparm_query=active%3Dtrue%5Esys_class_name%3Dgrc_audit_requirement

    Note that the search icon is now enabled and Task Type can be edited.

     

    Search icon visible

 

Workaround

Remove the combined condition OR/AND involving Task Type.

Note – After carefully considering the severity and frequency of the issue, as well as the the cost and risk of attempting a fix, a decision has been made not to address this issue in any current or future releases. We do not make this decision lightly and we apologize for any inconvenience. If you have any questions regarding this problem or incident, please contact Customer Support.


Related Problem: PRB645541

Seen In

Fuji Patch 6

Associated Community Threads

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Article Information

Last Updated:2016-08-17 14:30:37
Published:2016-04-07