Fields in variable set are not aligning with other variables on the sc_req_item page.

Steps to Reproduce


  1. Log in to a Geneva instance.
  2. Navigate to Service Catalog > Catalog Definitions > Maintain Items
  3. Open the item Packing and Shipping
  4. In the Variable Sets tab or section, click New.
  5. Fill in the following fields:
    • Name=Customer
    • Order=100
    • Layout=1 Column Wide
  6. Click Submit.
  7. In the Variables tab or section, click New.
  8. In Type, select Single Line Text.
  9. Click Submit.
  10. On the Catalog Item record for Packing and Shipping, click Try It
  11. Fill in the mandatory fields.
  12. Click Order Now.
    The variables are not aligned on the created sc_req_item.


There is no workaround for this issue.

In Geneva Patch 6, we have provided a separate background color for the variable editor in RITM and SC Task. The UI would be same as the Catalog UI with proper real estate for all types of variables and are all aligned properly.

If you prefer not to use the background color, we have added a property to disable it.

Related Problem: PRB665292

Seen In

Dublin Patch 8 Hot Fix 4
Eureka Patch 11 Hot Fix 2
Eureka Patch 13 Hot Fix 5
Eureka Patch 6
Fuji Patch 10
Geneva Patch 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 4 Hot Fix 2
Geneva Patch 5
Geneva Patch 6
Geneva Patch 7
Geneva Patch 8
Helsinki Patch 3 Hot Fix 2
Helsinki Patch 4

Fixed In

Geneva Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:42