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Related lists appear on a new record form when setting the 'After Form Loads' option even if the main task record has not been saved yet - Known Error
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  • Related lists appear on a new record form when setting the 'After Form Loads' option even if the main task record has not been saved yet
KB0565438

Related lists appear on a new record form when setting the 'After Form Loads' option even if the main task record has not been saved yet


2580 Views Last updated : Nov 27, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Related lists appear on new records before the record is committed to the database. For example, depending on the related list loading preference set:

  • The "After the form loads" option is loading the related lists. This is not the desired behavior. Ideally, the page should recognize it is a new record and therefore related lists are not appropriate.
  • The "On Demand" option shows a button to load related lists. Ideally, the button should not show for new incidents.

Having the related lists showing on new records is a risk as users may:

  • Lose unsaved information on the parent ticket when trying to add a relationship
  • Be able to create orphan relationships

Steps to Reproduce

  1. Click the gear icon (top right corner of the user interface).
  2. Change the Related List Loading option to After Form Loads.
  3. Navigate to Change > Open.
  4. Open a change record. 
  5. In the Change Tasks tab or section, click New. Observe the related lists appear even though the new task form has just been opened and the task has not been saved.

Workaround

After carefully considering the severity and frequency of the issue, and the risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience.


Related Problem: PRB636822

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