Custom UI pages and Task Surveys links do not work on mobile UI.

Steps to Reproduce

  1. Log in to an instance as an admin user.
  2. Open the following link, replacing <instance> with the name of the instance being used (his is a base system survey and should be available on any instance):  
    <instance>.service-now.com/nav_to.do?uri=survey_take.do sysparm_survey=Service%20Desk%20Satisfaction%20Survey%26sysparm_task_survey=bf986a946f7421008ba142dbea3ee462
    You are redirected to the Service Desk Satisfaction Survey page.
  3. Access the instance using the mobile UI ($m.do).
  4. Paste the same URL, again replacing <instance> with your instance name:  

    The link should direct to the survey as it does in step 2, but the link actually goes to the mobile homepage.


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Related Problem: PRB649677

Seen In

Berlin Hot Fix 5
Dublin EA 8
Dublin Patch 7 Hot Fix 2
Eureka Patch 10 Hot Fix 1
Eureka Patch 13 Hot Fix 5
Eureka Patch 2
Eureka Patch 4 Hot Fix 1
Eureka Patch 6
Eureka Patch 9
Fuji Patch 1
Fuji Patch 10
Fuji Patch 7 Hot Fix 5
Fuji Patch 8
Geneva Patch 5
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Helsinki Patch 3
Helsinki Patch 3 Hot Fix 7

Fixed In


Associated Community Threads

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Article Information

Last Updated:2018-05-04 15:24:56