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Description

The UI policies "Make fields read-only on close" and "Show close code and notes if closed or resolved" show possible conflict warnings for the incident fields [close_code] and [close_notes].

Steps to Reproduce

 

  1. Navigate to System UI > UI Policies.

  2. Open the Show close code and notes if closed or resolved UI policy.

    The following warning is displayed:

    There are multiple UI Policies with the same Order for this field - their run order is not predictable: Make fields read-only on close, Show close code and notes if closed or resolved.

     


Workaround

These warnings do not necessarily mean the UI policy actions are failing.

In order not to trigger these warnings, assign a higher order number to the Show close code and notes if closed or resolved UI policy.


Related Problem: PRB667955

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Article Information

Last Updated:2016-08-11 00:33:51
Published:2016-04-04