User Preferences collapse.section.<form_section_sys_id> causes missing fields in task forms.

Steps to Reproduce

This issue is difficult to reproduce.

If a user preference like collapse.section.3ed906446f94d10039be93d31c3ee464 is present in the sys_user_preference table with value of true, the form section with sys_id=3ed906446f94d10039be93d31c3ee464 is collapsed when accessing the relative task form.



This is expected behavior only if the collapse.section user preference has been created intentionally.


  1. Determine the affected users.
  2. Remove all their user preferences associated with collapse.section.<sys_id>.
  3. Clear the instance cache (/cache.do).

Related Problem: PRB649218

Seen In

Fuji Patch 12 Hot Fix 1
Fuji Patch 7 Hot Fix 5
Geneva Patch 5

Associated Community Threads

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Article Information

Last Updated:2018-08-14 16:51:18