User Preferences collapse.section.<form_section_sys_id> causes missing fields in task forms.
Steps to Reproduce
This issue is difficult to reproduce.
If a user preference like collapse.section.3ed906446f94d10039be93d31c3ee464 is present in the sys_user_preference table with value of true, the form section with sys_id=3ed906446f94d10039be93d31c3ee464 is collapsed when accessing the relative task form.
This is expected behavior only if the collapse.section user preference has been created intentionally.
- Determine the affected users.
- Remove all their user preferences associated with collapse.section.<sys_id>.
- Clear the instance cache (/cache.do).
Related Problem: PRB649218