Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Links inserted in HTML fields are not clickable in Internet Explorer or Chrome - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Links inserted in HTML fields are not clickable in Internet Explorer or Chrome
KB0565110

Links inserted in HTML fields are not clickable in Internet Explorer or Chrome


10095 Views Last updated : Jul 28, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Links inserted in HTML fields are not clickable in either Internet Explorer or Chrome.

Steps to Reproduce

 

  1. Navigate to Problem > Create New.
  2. Right-click the header and select Configure > Form Layout.
  3. Add an HTML field to the form:
    1. Under Create new field, provide a name for the field.
    2. For Type, choose HTML from the drop-down list.
    3. Click Add to add the field.
    4. Click Save to save the new layout.
    5. Click Close in the confirmation dialog box.
  4. In the problem form, navigate to the new HTML field and type some text including the word Google.
  5. Create a link.
    1. Type some text and include the word Google.
    2. Highlight the word Google and click the Insert/Modify link icon Insert/Modify link iconin the HTML toolbar.
    3. For the URL, type http://www.google.com and for the Type, select New window (_blank) from the drop-down list.
    4. Click OK.

The link is not clickable in either Internet Explorer or Chrome.

Workaround

This is a browser issue found on older versions of Chrome (37) and IE (40). It has been resolved on later an current versions of Chrome (i.e. 59), but can still occur on current IE11 versions.

On IE the URL link is interpreted as file://... instead of the expected https://...
 

Ref.:

http://code.google.com/p/chromium/issues/detail?id=379206 

 
Workarounds are the following: 
  1. Add the https: in front of the URL
  2. Right-click to open the link in a new window or tab

 


Related Problem: PRB653552

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • link-button.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.