When initiating a chat session, an untranslated error message appears. This occurs when attempting to initiate a chat session with a chat queue that has a schedule where the queue is currently not available. The title and content of the message are not translated.

Steps to Reproduce

  1. Navigate to System Definition > Plugins.
  2. Activate Social It (it may be listed as Chat).
  3. Navigate to System Definition > Plugins.
  4. Activate a language plugin.
    For example, I18N: French Translations.
  5. Navigate to Social It > Chat Administration > Queues.
  6. Open the Service Desk Chat queue.
  7. In Schedule, type Weekends.
  8. Click Save.
  9. Click the gear icon  in the upper right corner.
  10. In Language, select French.
  11. Go to the ess page.
    For example, http://instancename.service-now.com/ess/
  12. Click ServiceDesk Chat.
    The message and window title are not translated.



There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB653547

Seen In

Fuji Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-04-29 08:26:29