If the Language option is set to Hebrew, you cannot close the Connect sidebar on UI16.

Steps to Reproduce

In Geneva:

  1. Enable the Connect plugin.

  2. Enable the Hebrew language plugin.

  3. Create an ITIL user with Hebrew language selected.

  4. Log in as the newly created ITIL user.

    Note that the Connect sidebar is open on the right side of the screen.

  5. Click the Connect Sidebar icon to collapse the Connect sidebar.

    The Connect sidebar does not close.


There is no known workaround for this issue. To receive notifications when more information is available about this issue, you can subscribe to this Known Error article by clicking the Subscribe button at the top of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB661228

Seen In

Geneva Patch 3

Fixed In

Geneva Patch 7
Helsinki Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-31 05:48:45