The TinyMCE editor is unable to process large amounts of text in Internet Explorer. This issue can also occur for ITIL users when using an email client to reply to email chains.

Steps to Reproduce

Issue is always reproducible in IE, and sporadically in other browsers:

  1. Open any form containing an HTML text field (for example, a KB article or an email client).

  2. Paste all text from the attached file.

  3. Type some additional text.

    Note that the editor takes a while to respond.



There is no known workaround for this issue. To receive notifications when more information is available about this issue, subscribe to this Known Error article by clicking the Subscribe button at the top of the article.

Related Problem: PRB658009

Seen In

Eureka Patch 12
Fuji Patch 12 Hot Fix 1
Geneva Patch 1
Geneva Patch 1 Hot Fix 6
Geneva Patch 3 Hot Fix 11
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Geneva Patch 7 Hot Fix 2
Helsinki Patch 1
Helsinki Patch 2

Fixed In

Geneva Patch 8
Helsinki Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-12-14 10:26:59