The button (+/-) for Collapse/Expand is not available when switching from UI15 to UI16. This feature appears in UI15.

Steps to Reproduce


  1. Navigate to Incident Open.
  2. Select an incident item from the list.
  3. Navigate to the Activity section or tab.
  4. Switch between UI15 and UI16.
    Note that the button (+/-) appears for UI15 and disappears for UI16.


Switch to UI15. FOr more information see Switch between UI16 and UI15.

Related Problem: PRB663462

Seen In

Geneva Patch 0 Hot Fix 1
Geneva Patch 1
Geneva Patch 3
Geneva Patch 3 Hot Fix 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 7
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 5
Helsinki Patch 6 Hot Fix 1

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-04-05 00:56:00