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Printing or saving a HI knowledge base article 

 

Overview
Follow the steps in this article to print or save an article from the HI knowledge base.

 

 

Printing or saving a HI knowledge base article
  1. Open the Chrome browser.
  2. Open HI at hi.service-now.com.
  3. Log in to HI.
  4. Navigate to Self-Service > Knowledge.
  5. Open a KB article.
  6. Right-click on the article number in the upper right corner and select Copy Link Address.



  7. In a new tab, paste the address.
  8. Right-click on the article and select Print.
  9. View the article in the preview window and make any necessary changes.
    For example, change the Layout from Portrait to Landscape.
  10. Do one of the following:
    • To print the article, click Print
    • To save the article:
      1. Next to Destination, click Change.
      2. Under Load Destinations, click Save as PDF.
      3. Click Save.
      4. Select a destination.
      5. Click Save.

Article Information

Last Updated:2018-05-03 07:18:04
Published:2018-05-03