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Resolving an excessive memory usage issue 

 

Symptom

Excessive memory usage and prolonged discovery time. 

Instead of the map, the following error message displays:

Cannot display the map. Topology too large.

  

Cause
Service Mapping discovers network and storage paths by checking and processing only records on changed CIs in the sa_notification table. Faulty behavior causes Service Mapping to process all the records on changed CIs every time it checks the sa_notification table, including records that have already been processed.

 


Resolution
This is a known error in Geneva Patch 5 and earlier Geneva releases. The problem was resolved in Geneva Patch 6.

For versions prior to Geneva Patch 6, install the attached xml file. 

 



Article Information

Last Updated:2017-03-28 00:42:42
Published:2016-03-15