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Description

If you move the Activities Formatter in a different section/tab, the Additional Comments field moves from its section/tab to the location of the Activities Formatter.

Steps to Reproduce

  1. In the incident form, add a Comments section and add an Additional Comments field to this section.
  2. Reload the form. Note that the Additional Comments input box is in the correct section/tab.
  3. Add a new section, and add the Activities Formatter to the new section.
  4. Reload the form. Note that the Additional Comments input box is no longer in the Comments section but has moved to the new section containing the Activities Formatter.

Workaround

After an upgrade from Fuji to Geneva, the admin user will have to change where the Additional Comments and Work Notes fields are defined. These fields need to be under the same section or tab. After this change, they are now visible based upon the existing UI Policy.


Related Problem: PRB655539

Seen In

Dublin Patch 8 Hot Fix 3
Fuji Patch 13 Hot Fix 1
Fuji Patch 8 Hot Fix 1
Geneva
Geneva Patch 0 Hot Fix 1
Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 1 Hot Fix 8
Geneva Patch 3
Geneva Patch 3 Hot Fix 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 5
Helsinki Patch 7

Fixed In

Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-13 21:58:29
Published:2016-09-26