The strongest ServiceNow platform teams include the right number of people with the skills and training necessary to support how you're using the Now Platform. This team will establish, maintain, and extend ServiceNow as a strategic business platform in your organization.

This modeler will help you to estimate an appropriately sized platform support team based on your current and predicted needs, using an estimated range of FTEs per role to support the run state (post implementation). For additional information, see our platform team-related resources—including a breakdown of recommended roles and responsibilities for your platform team—on the Customer Success Center.

Download the attached spreadsheet and follow the instructions on the first tab.

Article Information

Last Updated:2020-07-28 08:23:03