Platform Support Model Resource Calculator
As a best practice, ServiceNow recommends that you consider instantiating a ServiceNow Platform Support Team. This team serves a critical role in establishing, maintaining, and extending ServiceNow as a strategic business platform. The responsibilities of the team ensure stability, performance, and a user experience that leads to high levels of satisfaction and includes:
- Enhancement of existing application configurations
- Development of new ServiceNow applications and services
- Management and resolution of ServiceNow application incidents
The Platform Resource Calculator provides our customers and prospects with the ability to anticipate and model support team needs as they relate to the use of the ServiceNow platform.
For more information, please see the attached spreadsheet.