Creating survey reports based on columns from the table used to define trigger conditions
Customers cannot create survey reports based on columns from the source data table that is used when defining trigger conditions.
There are two possible workarounds for this situation:
For surveys triggered from the task records, Geneva now has a view called task_assessment_detail to provide a view like the legacy task_survey_detail view. This view provides columns from Metric Type, Assessment/Survey Instance, Task, and Metric Results.
For example, if the requirement is to report on Incident-triggered Survey Responses by Assignment group, the following report can be set up on Task Assessment Details.
Using Related Fields, which can be set up to capture particular columns from the source table while configuring the trigger. These values are captured during the instance creation as Related Record columns (Related Record 1 to 5). The related record can then be used in filters, grouped by clause, and so on.
For example, say the intent is to report on survey results for the current month based on the Assignment group. The Related Field can be mapped to the Assignment group in the trigger setup. When the incident survey is sent out, the Assignment group on the incident would be captured as Related Record 1 on the survey instance. The report can use Related Record 1 to set up report filters, group by clauses, and so on.
The following example uses an Assignment Group mapped to Related Field 1 which is captured as Related Record 1 on the Survey instance and then used in the report on Metric results.
Metric Results Including Related Record values from Survey/Assessment Instance.