Labels are not overridden in UI16 correctly.

The labels of the task.comments and task.work_notes fields should be overridden in sys_documentation for the extended table 'incident:'
- task.comments - label is "Additional comments"
- task.work_notes - label is "Work notes"

The following are honored in UI15, but not UI16. UI16 shows parent label, although it is overridden:
- incident.comments - label is "External Notes"
- incident.work_notes - label is "Internal notes"

Steps to Reproduce

  1. Log in to an instance with base system Geneva release installed.
  2. Go to sys_documentation.list.
  3. Create label for the fields: incident.comments and incident.work_notes
    • incident.comments: label as External Notes (plural as External Notes)
    • incident.work_notes: label as Internal Notes (plural as Internal Notes)
  4. Ensure that the interface is set to UI16.
  5. Open any incident.
  6. View Activity log.
    The label Additional comments is displayed.
  7. Change the interface to UI15.
  8. Open the same incident from step 5.
  9. View Activity log.
    The text Changed: External Notes is displayed.


The only workaround in Geneva is to switch to UI15.

The problem is targeted to be fixed in a future version. Subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB657107

Seen In

Fuji Patch 3 Hot Fix 4
Geneva Patch 0 Hot Fix 1
Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 3
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 7

Fixed In

Geneva Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-08-12 21:43:36