Pasting text into the TinyMCE WYSIWYG editor in Knowledge Base articles and other large html fields fails.
Unexpected results observed are:
  • the copied text might get added as an image attachment instead of as text
  • the browser hangs and does not perform the paste operation

Steps to Reproduce 

  1. Log in to HI.
  2. Create a new KB article.
  3. Paste text from MS Office (Word, Excel, or PowerPoint) into the WYSIWYG editor window.
    A broken image appears instead of text.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix to this issue.

Related Problem: PRB644484

Seen In

Fuji Patch 8

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-05-06 14:34:41