When the system property glide.ui.advanced is set to true, two Save UI Action buttons are visible when creating a new template for Incident.

Steps to Reproduce

  1. Login to a base system Geneva instance
  2. Navigate to sys_properties.list
  3. Search for glide.ui.advanced
  4. Set the property to true

  5. Navigate to Incident > Create New
  6. Toggle Template Bar to ON
  7. Click link/button to create new template
    Note there are two save buttons on the form - one is white, one is blue

  8. Navigate back to sys_property.list.
  9. Set the property to false.
  10. Navigate back to Incident > Create New and toggle template bar
  11. Click link/button to create new template
    Note that only one save button is visible on the form now


The problem is being investigated. You can subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB657559

Seen In

Eureka Patch 11
Eureka Patch 5
Fuji Patch 13 Hot Fix 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 4

Fixed In

Helsinki Patch 9
Istanbul Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:38