The glide_list field does not honor the dictionary max_length and there is no error when a user exceeds the limit of the dictionary entry (but the value is truncated when saving).

Steps to Reproduce

  1. Create a glide_list field on the cmdb_ci table.
    • Ensure max_length is set to 1024
    • Set the Reference to sys_user table without any filter
  2. Create a new record on the cmdb_ci table.
  3. Expand the glide_list and add 35 users as value.
  4. Save the record.


Create an onChange Client Script to validate the length of the newValue and warn the user. For example:

if (newValue > max_length_of_dictionary_entry) {
  alert("Max number of entires exceeded");


Related Problem: PRB657503

Seen In

Eureka Patch 13
Eureka Patch 7 Hot Fix 13

Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:31:07