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Hints do not appear for values on choice list in IE11 - Known Error
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  • Hints do not appear for values on choice list in IE11
KB0564217

Hints do not appear for values on choice list in IE11


1533 Views Last updated : Oct 16, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Hints do not appear for values on the choice lists in Internet Explorer 11.

Steps to Reproduce

  1. Log in to an instance using Internet Explorer 11.
  2. Navigate to Incident > Open.
  3. Right-click on the Category field and select Show Choice List.
  4. Click Request.
  5. Add a Hint value.
  6. Click Update.
  7. Go back to the Incident form.
  8. Expand the Category dropdown and hover the mouse over Request.
    Note that no tooltip is displayed.

Workaround

The problem is being investigated. You can subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB656571

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