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Enabling public access to a v3 knowledge base - Support and Troubleshooting
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KB0564169

Enabling public access to a v3 knowledge base


13959 Views Last updated : Jun 9, 2023 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

Use the procedure provided in this article to make a knowledge base public in Knowledge v3.

Release

Knowledge v3 and later releases

Resolution

  1. Navigate to Knowledge > Administration > Knowledge Bases.
  2. Select the knowledge base you want to make public.
  3. Go to the Can Read section or tab and remove any entries from the list.
    Everyone gets read permission on all articles in that knowledge base.
  4. In the Application Navigator's Filter navigator field, enter sys_public.list and press Enter.
  5. In the Page column, look for a page named kb_find.
  6. For kb_find, change the value in the Active column to true.
  7. In the Page column, look for a page named kb_view.
  8. For kb_view, change the value in the Active column to true.
  9. As a public user, try <instance-name>/kb_find.do.

Additional Note: If the property glide.knowman.block_access_with_no_user_criteria is set to false, articles within this knowledge base will still be available to unauthenticated/public users via the API. This property is set by default for all new instances beginning with the Orlando family release.


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