Issue
Use the procedure provided in this article to make a knowledge base public in Knowledge v3.
Release
Knowledge v3 and later releases
Resolution
- Navigate to Knowledge > Administration > Knowledge Bases.
- Select the knowledge base you want to make public.
- Go to the Can Read section or tab and remove any entries from the list.
Everyone gets read permission on all articles in that knowledge base. - In the Application Navigator's Filter navigator field, enter sys_public.list and press Enter.
- In the Page column, look for a page named kb_find.
- For kb_find, change the value in the Active column to true.
- In the Page column, look for a page named kb_view.
- For kb_view, change the value in the Active column to true.
- As a public user, try <instance-name>/kb_find.do.
Additional Note: If the property glide.knowman.block_access_with_no_user_criteria is set to false, articles within this knowledge base will still be available to unauthenticated/public users via the API. This property is set by default for all new instances beginning with the Orlando family release.