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Description

When attaching a keyword for Knowledge Feature Content, a Knowledge keyword record has to be created. Within this form, there is a 'Knowledge' field that references kb_knowledge. If kb_knowledge has a lot of records (for example, 20,000), clicking on the lookup icon on this field causes the form to hang. Eventually, the transaction is canceled, but the list can still load at times.

Steps to Reproduce

  1. Open a knowledge base with a large number of categories.
  2. Navigate to Knowledge Bases > <yourKB> > New.
  3. Click the lookup icon on the Knowledge or Category field.
    Note that the page takes a long time to respond.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix.


Related Problem: PRB655542

Seen In

Fuji Patch 10

Fixed In

Fuji Patch 12
Geneva Patch 4
Helsinki
Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-09-30 14:24:56
Published:2016-02-19