It is not possible to set date time fields to have a different display on a personal basis. If you select the user preference 'time ago,' you cannot enter date time fields.

Steps to Reproduce


  1. Log in to an intance with base system Fuji or Geneva installed.
  2. Open Change Request > Create.
  3. In the top left, set the date/time change to time ago.
  4. Open the Schedule tab/section.
  5. Try to add a date time field.

Note that it is not possible to enter any date time fields.


After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly and we apologize for any inconvenience. If you have any questions regarding this problem, please contact ServiceNow Technical Support.

Related Problem: PRB631594

Seen In

Fuji Patch 11
Fuji Patch 2 Hot Fix 1
Fuji Patch 7 Hot Fix 5
Geneva Patch 1
Geneva Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-27 07:34:24