When a user has all three template roles (template_editor, template_editor_group, and template_editor_global) they are not able to edit templates that they should have access to in some situations.

The problem is a pair of extra "return false;" statements in the sys_template write ACL:

Steps to Reproduce


  1. Grant an ITIL user the following roles:
    • template_editor
    • template_editor_group
    • template_editor_global
  2. Create a template that is global, but has no user or group.
  3. Try to edit the template.
    The template is read-only even though the user has the template_editor_global role.


Import the attached XML file to fix the Access Control rule.

Related Problem: PRB616667

Seen In

Dublin Patch 5
Eureka Patch 3 Hot Fix 1
Eureka Patch 9 Hot Fix 4
Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Geneva Patch 1 Hot Fix 5

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Article Information

Last Updated:2019-06-27 07:34:19