885 views

Description

When a user has all three template roles (template_editor, template_editor_group, and template_editor_global) they are not able to edit templates that they should have access to in some situations.

The problem is a pair of extra "return false;" statements in the sys_template write ACL:
/sys_security_acl.do?sys_id=8f3271b2c0a8016501fab9eb78d21e95

Steps to Reproduce

 

  1. Grant an ITIL user the following roles:
    • template_editor
    • template_editor_group
    • template_editor_global
  2. Create a template that is global, but has no user or group.
  3. Try to edit the template.
    The template is read-only even though the user has the template_editor_global role.

Workaround

Import the attached XML file to fix the Access Control rule.


Related Problem: PRB616667

Seen In

Dublin Patch 5
Eureka Patch 3 Hot Fix 1
Eureka Patch 9 Hot Fix 4
Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Geneva Patch 1 Hot Fix 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-15 21:11:04
Published:2016-02-16