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Template editor roles not working properly - Known Error
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KB0564004

Template editor roles not working properly


5800 Views Last updated : Feb 11, 2025 public Copy Permalink
KB Summary by Now Assist

Description

When a user has all three template roles (template_editor, template_editor_group, and template_editor_global) they are not able to edit templates that they should have access to in some situations.

The problem is a pair of extra "return false;" statements in the sys_template write ACL:
/sys_security_acl.do?sys_id=8f3271b2c0a8016501fab9eb78d21e95

Steps to Reproduce

 

  1. Grant an ITIL user the following roles:
    • template_editor
    • template_editor_group
    • template_editor_global
  2. Create a template that is global, but has no user or group.
  3. Try to edit the template.
    The template is read-only even though the user has the template_editor_global role.

Workaround

Import the attached XML file to fix the Access Control rule.


Related Problem: PRB616667

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Attachments

Attachments

  • sys_security_acl_8f3271b2c0a8016501fab9eb78d21e95.xml

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