In the Geneva release, the TinyMCE HTML editor does not load correctly when configured as a variable for a catalog item. There are significant differences between the options available in the header for the editor (for example, the Formats drop-down menu is empty).

Steps to Reproduce

  1. Log in to an instance with the base system Geneva release installed.
  2. Configure an HTML variable for a catalog item.
  3. Configure an HTML field on the incident form.
    Note the difference between the two editors.


There is no workaround available, as the issue involves the TinyMCE plugin internal code.

If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix.

Related Problem: PRB657810

Seen In

Geneva Patch 1
Geneva Patch 3
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 5

Fixed In

Geneva Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-07-18 01:43:38