View Rule not working as expected when using the condition:

Requested By [is Dynamic] ^ [Users with Roles]

Steps to Reproduce


  1. Log in to an instance with base system Fuji or Geneva release installed.
  2. Navigate to View Rules > RoutineChange.
  3. Add a condition Requested By [is Dynamic] ^ [Users with Roles].
  4. Navigate to Change request > Open.
  5. Ensure that one of the changes fulfills the following two conditions:
    • Type is Change
    • Requested by is a user with Roles
  6. Impersonate an admin user.
  7. Navigate to Change request > Open.
  8. Open the example from step 5.
    Note that the change opens in Routine view.
  9. Impersonate an ITIL user.
  10. Navigate to Change request > Open.
  11. Open the example from step 4.
    Notice the change opens in Default view and view rule with additional condition added in step 3 does not work.
  12. Now repeat step 3 as Admin/maint and remove the additional condition.
  13. Open the change again.
    Notice the change request example opens in Routine view as expected.


After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience..

 Possible workarounds may be the following:

- Use a different View Rule condition.
- Modify the Dynamic Filter Option removing the admin role from the "Users With Roles".

Related Problem: PRB652138

Seen In

Eureka Patch 11

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:34:46