If a Catalog Item view has a reference variable and the glide.ui.clickthrough.popup system property is true (default value), a JavaScript error is displayed:

WARNING *** WARNING *** Evaluator: org.mozilla.javascript.EcmaError: "__ref__" is not defined.
Caused by error in <refname> at line 1

==> 1: __ref__.getReferenceKey()

Steps to Reproduce

  1. Open sys_properties.
  2. Ensure that glide.ui.clickthrough.popup is set to true
  3. Navigate to Service Catalog > Catalog Variables > All Variables.
  4. Filter on Type is Reference.
  5. In the list, open any catalog item and click Try it.
    The Javascript error is displayed.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB629782

Seen In

Dublin Patch 8 Hot Fix 3
Fuji Patch 1
Fuji Patch 11
Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 2
Fuji Patch 2 Hot Fix 1
Fuji Patch 3
Fuji Patch 6
Fuji Patch 7
Fuji Patch 7 Hot Fix 3
Fuji Patch 7 Hot Fix 5
Fuji Patch 8
Geneva Patch 1 Hot Fix 6
Geneva Patch 3
Geneva Patch 4
Geneva Patch 5
Geneva Patch 7
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-09-13 05:06:48