In Geneva, using UI16, the right-click popup menu options are not available for the Additional Comments, Work Notes, and Activity fields on task-inherited forms (including Incident).

Steps to Reproduce

  1. Log in to an instance with the Geneva release installed.
  2. Ensure that UI16 is enabled.
  3. Create a new Incident.
  4. Before submitting the form, right-click on the Additional Comments field.
  5. Confirm that the context menu options are available.
  6. Save the form.
  7. Repeat steps 3 and 4.
    The context menu options are no longer available.
  8. Change the UI to UI15.
  9. Repeat steps 3 and 4.
    The context menu options are available.


Right click the form header and select Configure All => Dictionary.  Search for and display the necessary field.  Alternatively, right click the necessary fields from a create form instead of an update form.

The issue is being investigated. Please subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information will be available about a possible fix.

Related Problem: PRB656770

Seen In

Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 3
Geneva Patch 3 Hot Fix 2
Geneva Patch 6
Helsinki Patch 2
Helsinki Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-01-29 17:02:09