Description
Since Geneva UI16, the right-click popup menu options are not available for the Additional Comments, Work Notes, and Activity fields on task-inherited forms (including Incident).
Steps to Reproduce
- Log in to an instance with UI16 enabled.
- Create a new Incident.
- Before submitting the form, right-click on the Additional Comments field.
- Confirm that the context menu options are available.
- Save the form.
- Repeat steps 3 and 4.
The context menu options are no longer available. - Change the UI to UI15.
- Repeat steps 3 and 4.
The context menu options are available.
Workaround
After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.
As a workaround, right click the form header, select Configure All => Dictionary , search for and display the necessary field. Alternatively, right click the necessary fields from a create form instead of an update form.
Related Problem: PRB656770
