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Description

When knowledge articles are sorted by Views or Last Modified, the relevancy is not calculated.

Steps to Reproduce

  1. Set the glide.knowman.search.show_relevancy system property to true.
  2. Search Knowledge, using any term that returns multiple articles (for example, "email").

Note that when Relevancy is selected in the Sort by menu, each article's relevancy is calculated correctly and displayed. However, when View or Last Modified is selected in the Sort by menu, the relevancy for every article is -1.

Workaround

There is no known workaround. This problem has been fixed in Fuji Patch 12 and Geneva Patch 2.


Related Problem: PRB651334

Seen In

Fuji Patch 7 Hot Fix 9

Fixed In

Fuji Patch 12
Helsinki
Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-03-24 09:22:10
Published:2016-02-10