In the tinyMCE editor, creating a link without highlighting text does not create a clickable text. Therefore,, it looks like no link has been created although the "Insert'Edit Link" and "Remove Link" icons are highlighted.

Steps to Reproduce

  1. Open any knowledge base article.
  2. On the TinyMCE editor, click the Insert/Edit Link without highlighting any text.
  3. Create a link.
    For example use the following details:
    Text: Test Link
  4. Observe that the link does not appear in the editor.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix to this issue.

Related Problem: PRB654258

Seen In

Eureka Patch 11 Hot Fix 2
Fuji Patch 10
Fuji Patch 4 Hot Fix 4
Geneva Patch 7
Geneva Patch 9
Helsinki Patch 6 Hot Fix 1

Fixed In

Jakarta Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:34:00