Clicking on the UI action 'Resolve Incident' in an Incident form makes Additional Comments field mandatory. However, the same rule is not applied when incident state is changed to Resolved and Submit button is clicked. The issue involves the relevant UI Policy where 'Additional Comments' is not made mandatory.

Steps to Reproduce

  1. Open an existing incident record.
  2. Click Resolve incident button from header. Note that Additional comments, Close code, and Close notes are mandatory.
  3. Repeat steps 1 and 2.
  4. Change the state of the incident to Resolved.

Note that the Additional Comments field is not mandatory, but Close code, and Close notes are mandatory. 

Check that message Additional comments are required when resolving an Incident is translated when pressing Resolve Incident without comments.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB648111

Seen In

Fuji Patch 6
Geneva Patch 1 Hot Fix 5

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-07-25 12:33:55