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Description

Internet Explorer 11 process is leaking memory. This issue affects all ServiceNow releases and all websites using iFrames.

Steps to Reproduce

  1. Open a ServiceNow instance in Windows IE11.
  2. Open the Task Manager.
  3. Monitor resource usage.
  4. Click various modules and gauges (for example, System Diagnostics, Service Catalog, Knowledge), always waiting for pages to finish loading.
  5. Repeat steps 2 and 3.
    Note that memory usage climbs.

Workaround

For instances not using the List v3 plugin, a partial fix was deployed in Geneva Patch 10, Helsinki Patch 6, and Istanbul for KB0598416: Using AMB Client on the parent frame from the contained frame causes a memory leak in IE11.

For instances using List v3, the best option is to upgrade to Istanbul where performance and memory leak fixes have been deployed.


Related Problem: PRB657722

Seen In

Dublin Patch 8 Hot Fix 4
Eureka Patch 13 Hot Fix 2
Eureka Patch 13 Hot Fix 5
Fuji Patch 10
Fuji Patch 13 Hot Fix 1
Geneva Patch 0 Hot Fix 1
Geneva Patch 1
Geneva Patch 1 Hot Fix 6
Geneva Patch 1 Hot Fix 7
Geneva Patch 3 Hot Fix 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 7
Geneva Patch 8
Geneva Patch 9
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 1 Hot Fix 1
Helsinki Patch 2
Helsinki Patch 2 Hot Fix 2
Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 5
Helsinki Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-14 03:26:48
Published:2016-02-05