When a non-ASCII character is entered into a field (for example, last work note or description) of a record that is displayed on a gauge for a list report, the gauge disappears when the homepage is reloaded.

Steps to Reproduce

Example scenario:

  1. Log in as System Administrator.
  2. Navigate to Incident > Open. 
  3. Open any incident record.
  4. In the Short Description field, enter some text with a non-ASCII character. 
  5. Assign the incident to the System Administrator.
  6. Click Save.
  7. Navigate to the ITIL Homepage homepage.
    Note that the My Work filter is gone.


Removing the column from the report eanbles the gauge to still load on the homepage, providing quick access to the records.

Related Problem: PRB581837

Seen In

Aspen Patch 6
Eureka Patch 10
Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 7 Hot Fix 9
Geneva Patch 8

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:33:56