When right-clicking a hyperlink in an HTML Editor within a form, the context menu displayed in Internet Explorer is the standard text menu and not the expected html link management menu. This occurs with both the TinyMCE and the (legacy) htmlArea HTML editor.

Steps to Reproduce

  1. Log in to a Fuji or Geneva instance using any version of Internet Explorer (IE).
  2. Navigate to a Knowledge article containing hyperlinks and open the article in Edit mode.
  3. In the HTML editor, right-click one of the hyperlinks.
    Note that the standard text context menu is displayed (Undo, Cut, Copy, Paste, etc...), instead of the expected link context menu (Open, Open in new tab, Open in new window, etc) 

    Expected menu:


The issue does not occur in the Chrome or FireFox browser.

In Internet Explorer, the workaround is to view the article outside of the html editor.

Related Problem: PRB657644

Seen In

Fuji Patch 10
Fuji Patch 7 Hot Fix 5
Geneva Patch 1 Hot Fix 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-27 06:56:46